What is Quality? Juran, Crosby & ISO explained #Quality #ISO9001 #CQE # #qualityassurance
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YouTubeQualityEngineeringClasses
What is Quality? Juran, Crosby & ISO explained #Quality #ISO9001 #CQE # #qualityassurance
In this video, we understand why quality is difficult to define in one single sentence and why quality management needs a common definition. We compare three important views of quality: Joseph Juran: “fitness for use” Philip Crosby: “conformance to requirements” ISO 9000:2015: quality is “the degree to which a set of inherent ...
19 views2 months ago
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