Americans say the top reasons they'll abandon a brand are because of poor quality and rude customer service, according to a ...

Marketing Management - Most CMOs say they are now using AI tools at least weekly for a range of job-related tasks, including ...

A look at why onsite search has become a critical experience layer as AI-driven search shifts user expectations and raises ...

Artificial Intelligence - Catch up on select AI news and developments from the past week or so. Stay in the know.

Discover how SMB marketers can use voice AI to boost customer experience, convert more leads, and achieve tangible ROI by ...

Customer advisory boards can transform B2B account-based marketing by improving customer insights, aligning Sales and ...

Artificial Intelligence - Some 91% of agency leaders say they see a future in which headcount is somewhat or substantially ...

Marketing Management - Knowledge workers say email and and chat/messaging are the tools that lead to the most friction and ...

Explore how and why innovators of products and services can struggle to describe breakthrough ideas when language and ...

Artificial Intelligence - Catch up on select AI news and developments from the past week or so. Stay in the know.

Catch up on select AI news and developments from the past week: Report finds chatbots amplify misinformation at higher rates. NewsGuard research shows chatbots' misinformation rates doubled in the ...

Catch up on select AI news and developments from the past week or so: OpenAI launches app store inside ChatGPT, challenging Apple and Google. OpenAI unveiled a built-in app ecosystem for ChatGPT, ...