This one still haunts me because she was such a good customer over the years.” This month, we’re posting your stories of ...

Stop trying to fix what's broken. The real key to improvement is doubling down on what you and your team already do best.

The customer] brought her mom’s old tennis bracelet to remove the diamonds to create a diamond necklace — as we often do. We ...

Here are 10 easy ways you can start the New Year off right: ...

Co-Founder David Brown has transitioned from President to Chairman, continuing to provide strategic leadership and oversight.

Guided event will explore jewelry styles from the 1930s through 1980s, including exhibitors featured in Bernstein's latest ...

When it comes to jewelry, Italy has always been more than a country — it’s a language of form, beauty and innovation. This October, that language will speak directly to the U.S. market in The Edit – A ...

When David Rees decided to retire after 34 years of serving Bellevue, Washington’s Eastside, he and his wife knew their exit from d’Original Jewelers needed to honor their decades-long commitment to ...

Post a visual tracker in the back room showing the fund growing. Drop hints throughout the year about possible destinations.

THE REQUIREMENT: Every salesperson must have an active LinkedIn profile with your store listed as their employer. Check-in monthly to verify they’re posting. This is now part of their job.