Celebrating innovation, talent and excellence in Wales’ customer experience industry at the Cnect Wales Contact Centre Awards ...

The evidence suggests that when agents experience reduced cognitive load and increased job satisfaction through supportive ...

Medallia expands strategic partnership with Adobe, integrating with new AI contact centre Agents for enhanced customer ...

The CX Emperor’s New Clothes: Why Most Organisations Are Naked When It Comes to Customer Experience – Laura Savell, CX ...

Use technology to turn compliance into competitive advantage or risk falling behind, warns FourNet - contact centre event and ...

Understand the impact of AI as detailed in 'The connected customers.' Improve satisfaction and empower customer service now.

Explore how Volkswagen Group transforms customer experience measurement with advanced analytics and feedback from Medallia - ...

Learn about the ESP Group with Sabio and their success in improving customer experience and operational efficiency through ...

Explore Calabrio Workforce Intelligence for AI-driven workforce management that enhances customer experiences in contact centres.

Content Guru, a leading global provider of cloud Customer Experience (CX) and contact center technology, is delighted to announce that it has been classified as an ‘Exemplary Vendor’ across six ...

Content Guru, the world’s leading provider of mission-critical cloud CX solutions, has been placed in the Challengers quadrant of the 2025 Gartner® Magic Quadrant™ for Contact-Center-as-a-Service. The ...