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Unveiled: What are Contact Centres Doing Right Now? Joe O'Brien, Head of Communications at Sabio Group, discusses ...

Puzzel to Acquire Analytics and Insights Leader Capturi to Strengthen AI-Driven Contact Centre Capabilities With the second ...

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FourNet’s annual Digital Transformation Summit has heard that the main priorities for organisations over the next 12 months ...

Unlocking the Power of Generative AI; Are You Prepared to Ride the Waves of New Age Customer Experience? - Sabio Group ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

What’s next for secure payments: five need-to-know trends for contact centres Stop seeing payments as an afterthought PCIPal ...