Wordwatch Launches New Compliance Suite to Tackle Communications Governance Gaps in Regulated Industries - contact centre ...

Celebrating innovation, talent and excellence in Wales’ customer experience industry at the Cnect Wales Contact Centre Awards ...

The evidence suggests that when agents experience reduced cognitive load and increased job satisfaction through supportive ...

Medallia expands strategic partnership with Adobe, integrating with new AI contact centre Agents for enhanced customer ...

Understand the impact of AI as detailed in 'The connected customers.' Improve satisfaction and empower customer service now.

The CX Emperor’s New Clothes: Why Most Organisations Are Naked When It Comes to Customer Experience – Laura Savell, CX ...

Use technology to turn compliance into competitive advantage or risk falling behind, warns FourNet - contact centre event and ...

Learn about NiCE Cognigy's acquisition and its role in transforming customer experience with innovative AI solutions. contact centre ...

Explore Calabrio Workforce Intelligence for AI-driven workforce management that enhances customer experiences in contact centres.

Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS)-Contact Centre as a Service (CCaaS) solution from a single ...

Gary Williams, Director of Sales and Consultancy at Spitch, explores the impact of COVID-19 on contact centres and the consumer response during the pandemic Before the age of landing pages, online ...

The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre Solution. Route 101, a leading technology systems integrator and cloud ...