When I booked an international JetBlue flight in basic economy, I was upgraded to an EvenMore premium economy seat with extra ...

Travelers looking to maximize satisfaction should pay attention to the latest J.D. Power study. Southwest leads economy class ...

JetBlue set out to make the economy class experience better. It eventually introduced a premium cabin, but economy is still the airline’s core product. Every seat has more legroom than ...

United Airlines will debut an international premium experience in 2026 that includes comfy suites, caviar service, and luxe ...

JetBlue and Delta have invested tens of millions of dollars training staff to be friendly and interactive, while Southwest ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — but some carriers fared better than others with passengers.

JetBlue ranked highest for business/first class satisfaction, while Southwest led in economy for the fourth ... and will likely affect passenger experience in the coming weeks and months.

The award highlights the success of JetBlue’s Mint® premium experience, which has reshaped what travelers expect from business-class flying ... ranked No. 2 in both economy and premium economy ...

“But it’s clear that market dynamics are changing and will likely affect passenger experience in the coming ... Lines ranked ...

JetBlue Airlines led satisfaction among first-class and business customers, while Delta Air Lines led among customers who fly premium economy. People skills is a common denominator among these ...