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An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Surges with 16x revenue growth, opens New York office, and delivers a generative AI platform that unlocks real-time insights ...

Learn how operationalizing voice of the customer data in real-time improves frontline performance, customer satisfaction, and ...

The autonomous contact center of the future. Observe.AI’s unified AI Conversation Intelligence platform enables companies of all sizes and AI maturity levels to implement VoiceAI and see ...

By adding broad public social media listening, the company expands the Genesys Cloud platform’s existing capabilities beyond direct messaging to unlock deeper understanding of consumer sentiment that ...

The new Teams Phone Extensibility will allow organizations to get the best of their Teams platform by integrating it with ...

Abstract: In this paper, we investigate the impact of speech temporal dynamics in application to automatic speaker verification and speaker voice anonymization tasks. We propose several metrics to ...

As such, the researchers question whether voice assistants should be gender-neutral to promote ... shape not only human-technology relationships but also real-world social dynamics between people." ...

When in doubt about the status of your car, equipment, or capital investment leasing, a quick call to the contact center is the fastest solution. Each day, the agents at PKO Leasing, a company ...

In context: Some of the implications of today's AI models are startling enough without adding a hyperrealistic human voice to them. We have seen several impressive examples over the last 10 years ...