The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

United Bank for Africa (UBA) Plc, has launched its annual Customer Service Week for 2025, adopting the global theme “Mission: Possible.” The initiative highlights UBA’s steadfast dedication to turning ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

Discord has revealed that one of its third-party customer service providers has been compromised in a recent data breach by an unnamed group, raising serious concerns about safety and security.

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

The HBR Executive Playbook on building an organization where customer success is the foundation of long-term growth. by Rachel DuRose Customer-centric organizations follow a simple principle: ...

Missouri’s biggest individual insurer must rebate almost $90 million to policyholders because it spent too little on care and too much on administration. Ambetter from Home State Health, a subsidiary ...

How brands gain the strategic edge in customer experience by balancing AI with the human touch. In partnership withNiCE As brands compete for increasingly price conscious consumers, customer ...

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Avoid overpromising. Trust is built by establishing realistic expectations and then overdelivering. Overdelivery doesn’t mean working for free or providing services at a significant loss. Small, ...

An immigrant restaurant owner in New York City was mocked for her foreign accent by a cruel customer who told her to “speak good English” in a viral video. The owner of Mamali NYC, Mariam, who is from ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...