GNA- “Gartner 2023” says that Cloud computing has become the backbone of digital transformation. Some 90 percent of ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

Last week we highlighted CSX’s battle to overcome significant flooding in Tennessee and Kentucky, due to storms from April ...

Chrysler is recalling more than 58,000 vehicles because of rear camera issues, according to the National Highway Traffic ...

Local painting contractor Porcupine Paint launches new website, offering premium residential and commercial services across ...

Despite AI's growing role in daily life, its time saving capabilities are not helping reduce customer service wait times, with Indian consumers spending 15 billion hours waiting on hold in the ...

We chatted about many other topics of common interest. There was a warmth and true concern that I receive the very best service that could be provided. And I have no doubt at all that Costco has ...

Investopedia / Crea Taylor A customer is an entity that buys goods or services. A customer is an individual or business that purchases a company's goods or services. Customers are important ...

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LeaMond said AARP is "deeply troubled" by what it called "a startling and sudden decline in customer service," citing a skyrocketing rate of "agent busy" messages. That metric tracks the ...

If you run into an issue when catching a flight, it can be reassuring to have the time and the attention of both customer service and gate agents. But American Airlines appears to be changing the ...