Less than 1% of all returns filed between 2013 and 2021 had been audited as of the end of fiscal year 2023, according to IRS ...

Monthly electricity bills for the typical customer averaged about $215 in March, down 3.2% from a monthly electric bill ...

In a world where consumers are bombarded with choices and marketing messages, the only way for businesses to truly stand out ...

Startek®, a digital-first global customer experience (CX) solutions provider, is proud to announce that it has been named a ...

GNA- “Gartner 2023” says that Cloud computing has become the backbone of digital transformation. Some 90 percent of ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

Last week we highlighted CSX’s battle to overcome significant flooding in Tennessee and Kentucky, due to storms from April ...

Chrysler is recalling more than 58,000 vehicles because of rear camera issues, according to the National Highway Traffic ...

So many more people have been calling in recent weeks that customer service representatives tell ... after hovering between 0% and 3.4% since November 2023, according to Social Security’s ...

Investopedia / Crea Taylor A customer is an entity that buys goods or services. A customer is an individual or business that purchases a company's goods or services. Customers are important ...

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LeaMond said AARP is "deeply troubled" by what it called "a startling and sudden decline in customer service," citing a skyrocketing rate of "agent busy" messages. That metric tracks the ...