These days every business leader I know recognizes the value of providing an exceptional total customer experience.

The new apps see Atlassian take its first formal steps into the customer service and people management fields ... Examples of agents introduced in the Teamwork Collection include: Brainstorm ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

LeaMond said AARP is "deeply troubled" by what it called "a startling and sudden decline in customer service," citing a skyrocketing rate of "agent busy" messages. That metric tracks the ...

Less-than-truckload carrier Saia is laying off its customer service teams, opting to have local terminals handle the service function moving forward, a source close to the matter told FreightWaves.

Calling customer service is becoming an increasingly frustrating experience that includes automated messages asking customers to be patient. It's an experience that experts say will continue ...

That’s exactly why after-sales service has emerged as a key differentiator for companies looking to build lasting customer relationships and operational efficiency. Excellent customer service is ...

Being customer-centric is about more than cliches like “service with a smile” or “the customer is always right.” A customer-centric business is focused on the experience at each stage of the buyer’s ...