Customer service is a key component of any business—whether you’re scaling an established company or figuring out how to open an LLC of your own. Most of us are busy juggling work, family, and the ...

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NEW YORK, Dec. 18, 2025 /PRNewswire/ -- InfiniteWatch, an AI-native platform for customer interaction intelligence, today announced its emergence from stealth mode with $4 million in pre-seed funding ...

A fivefold spike in automated interactions is redefining what customer architecture needs to be. The window for experimentation is closing. By 2026, the landscape of customer interaction will be ...

Guessing what customers want is a losing strategy. The best strategy is to ask them what they want, remember what they say and deliver experiences tailored to those preferences across every ...

Target is rolling out new procedures for employees when interacting with staff. Expect more waving, greetings, and eye contact— Trump Revokes TPS, Citing Fraud Concerns 'Satanist' actor jailed for ...

Written by Edward Calvesbert, vice president of product management at IBM watsonx AI is only as good as the data it uses. If your AI agents don't have real-time access to reliable data from modern ...

For decades, the contact center has been a paradox. It is essential to every enterprise, yet it’s not always treated that way: chronically underinvested, fragmented and inefficient. Customers still ...

For decades, enterprises have invested in technology to make customer experience better, yet the results often feel the same. Customers wait, repeat themselves and navigate disconnected systems that ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...