Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of ...

The integration of AI in call centers has transformed customer service, reducing monotonous tasks and potentially saving jobs ...

The Keep Call Centers in America Act ties federal funding to domestic operations and mandates Artificial Intelligence and location disclosures in customer service in ...

Sponsored Insights Why the phone still matters: Modernizing government call centers A new report shows how federal and state agencies can secure the phone channel to better serve, verify and protect ...

SNAP call center temporarily shutting down amid cyberattack investigation Conduent, a third-party customer service call center, is used by the state for Electronic Benefit Transfer (EBT) card support.

'Cyberattack' targets SNAP call center, Georgia officials confirm The Georgia Department of Human Services contracts with third-party vendor Conduent for EBT card support, including a call center.

How would it protect consumers? To protect consumers, the bill would mandate that call center workers immediately disclose their physical locations to callers, and disclose whether AI is being used.

Emergency call centers across the state suffered dropped calls, or the inability to receive 911 calls on Friday.

AI products with lifelike voices schedule or cancel appointments, refill prescriptions and help triage patients. Soon, many patients might initiate contact with the health system by speaking not with ...

Ex-Meta engineer raises $14M to help home services unlock call center revenue with AI Mary Ann Azevedo 9:00 AM PDT · April 22, 2025 ...