Call center scams are becoming more sophisticated as criminal networks turn to AI tools to automate scripts, impersonations and targeting, turning their crude schemes into highly efficient global ...

A call price is the predetermined cost at which an issuer can redeem a bond or preferred stock. Learn how it works, why it ...

European law enforcement authorities dismantled a fraud network operating call centers in Ukraine that scammed victims across Europe out of more than 10 million euros. Authorities from the Czech ...

Tampa General Hospital (TGH) entered into a partnership with Hyro to introduce voice AI agents across its patient access and call center operations, integrating the technology with its existing Epic ...

Today’s contact center agents have a much more profound impact on customer satisfaction and retention, and brand reputation. That’s largely due to the fact that customers have a much lower tolerance ...

NASHVILLE, Tenn. (WKRN) — A Tennessee nonprofit has raised the alarm over a new plan involving the U.S. Immigration and Customs Enforcement. ICE is looking to build a “national call center” in ...

WASHINGTON, D.C. (WSMV) - U.S. Immigration and Customs Enforcement (ICE) is working to build a call center in Nashville, according to a contract document obtained by Reuters. The Reuters report states ...

Texas Tech University Health Sciences Center cut the ribbon Wednesday on a new call center that aims to streamline the process of scheduling medical appointments. The new 12-person call center, which ...

MAULDIN, S.C. (WSPA) – Due to the COVID-19 pandemic, the Samsung call center in Mauldin had to go remote years ago, but today, the city is welcoming the company back to the area. It’s on Brookfield ...

Just last month, Cisco marked the 25th anniversary of its instantly recognizable IP phones, which have been an office staple since the 2000s. Today, the way that businesses and customers interact ...

Artificial intelligence is changing the way call centers operate, introducing new tools that streamline customer service while raising important questions about the future of human support. Today’s AI ...