Heartland Ambulance Service EMD call-talkers help with medical calls. They stay on the phone with callers and can provide instructions until EMS arrives.

Tennessee state troopers describe details of how they managed to pull back a woman who threatened to jump off an East ...

While slipping my “smart” watch off my wrist early one evening, that smartypants contraption dialed 911. By the time I ...

Nikki Martin is a six-year veteran 911 dispatcher for the Lane County Sheriff's Office who works holidays. Dispatchers handle ...

Out of the group suspected to be related to this burglary, Tentke Culberson is the only one who has been arrested for ...

I-80 East was closed Friday evening near mile markers 226 and 227 following an incident that is believed to be a garbage fire ...

Briana Fair, a mental health clinician with the San Mateo Police Department, received a dozen voicemails from the same ...

A Warren woman accused of making a false 911 call claiming shots were fired at a city residence will have her case ...

New radio dispatch audio obtained by CBS 17 details the tense moments after a Durham County man allegedly murdered his ...

The caller told dispatch he hit Shawn Oxendine with a bat after he said the 50-year-old threw a brick through his window and ...

Shortly thereafter, Bertie EMS arrived and transported a 3.2 pound baby girl by the name of Wynter Rayne Vann and her mother to the hospital. She spent the first month of her life in NICU (Neonatal ...

San Mateo adopted a new approach to mental health 911 calls by pairing police with mental health clinicians. Researchers found that it reduced the number of future mental health emergency calls and ...