Ronnie Pack built a reputation for putting customers' safety above all else — and helping other repairers do the same.

"The federal tax credit was a key catalyst for EV adoption, and its expiration marks a pivotal moment," said Stephanie Valdez ...

The fledgling MSO has a to-do list when it adds a new location to replicate its welcoming customer experience.

Keeping a positive mindset and creating a clearly defined vision can help owners avoid or address burnout or feeling overwhelmed.

The Missouri-based three-shop MSO is investing in high-value production to create ads that reach customers everywhere.

National MSO Classic Collision is stepping up to NASCAR’s premier national series, as it announced its sponsorship of Carson ...

Collision shop owners said they are seeing problems with parts delivery and availability, and insurer reimbursements.

Students in the two-year program graduate as Toyota Expert Level Certified technicians with a head start on earning master ...

Industry members called for procedures to ensure customers' personal data is wiped and EVs are handled safely after being ...