When leaders think of how to improve their customer's experience, they often associate this practice with retail or technology services that are digital-first, transactional businesses. While the need ...

The management of Access Bank Plc has organized a one-day customer engagement forum to discuss and enlighten customers on the ...

The management of Access Bank Plc has organised a one-day customer engagement forum to discuss and enlighten customers on the ...

Too often, sales and service functions operate in silos, leading to inefficiencies, missed opportunities and a fragmented ...

PUC Bhd's subsidiary Presto Technology Sdn Bhd has secured a RM10mil contract from non-profit organisation Green Growth Asia ...

Shop management system Tekmetric is partnering with auto shop CRM Shopgenie to provide an an all-in-one comprehensive auto ...

Management tools in the business world are not just mere conveniences but the nucleus for streamlined operations and higher ...

In this business solutions module article, Discover how third-party risk management (TPRM) can protect your business from ...

CRM systems enable businesses to gain a 360-degree view of their customers, understand their needs, and tailor their offerings accordingly. The global CRM market is projected to reach a colossal ...

In this article, I’ll outline what's at stake and provide the practical strategies that any leader can implement to take ...

UCaaS providers are identifying new ways for organizations to modernize their communications. This has resulted in ...

Concerns over HubSpot's slowing revenue growth and high valuation lead to caution for investors seeking better opportunities ...