Less-than-truckload carrier Saia is laying off its customer service teams, opting to have local terminals handle the service function moving forward, a source close to the matter told FreightWaves.

TOKYO -- A Japanese robotics and artificial intelligence startup is seeking to develop artificial intelligence that can deliver "considerate" customer service. Avatarin, a spinoff from Japanese ...

Argentinian singer/songwriter Nathy Peluso is the latest guest on the SPIN Presents Lipps Service podcast, during which he joins host Scott Lipps for a discussion about her decade-long journey in ...

LeaMond said AARP is "deeply troubled" by what it called "a startling and sudden decline in customer service," citing a skyrocketing rate of "agent busy" messages. That metric tracks the ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

Current Motley Crue guitarist John 5 is the latest guest on the SPIN Presents Lipps Service podcast, during which he joins host Scott Lipps for a discussion about his Knights In Satan’s Service ...

Calling customer service is becoming an increasingly frustrating experience that includes automated messages asking customers to be patient. It's an experience that experts say will continue ...

which includes Spin by OXXO and Spin Premia, among other digital financial services initiatives. In the beverage industry, it participates through Coca-Cola FEMSA, the largest franchise bottler of ...

Remedy Entertainment has confirmed its three-player PvE Control spin-off, FBC: Firebreak, releases for PC and consoles on 17th June, with talk of plenty of post-launch support to come. Remedy ...

A San Francisco sex worker has been convicted of gunning down a customer who asked for a refund after finding out she was transgender. Leniyah Butler, 21, was convicted Monday of voluntary ...