When I booked an international JetBlue flight in basic economy, I was upgraded to an EvenMore premium economy seat with extra ...

Delta Air Lines is renaming its fare classes, including folding Basic Economy into a new "Delta Main" category. Other fare ...

JetBlue and Delta have invested tens of millions of dollars training staff to be friendly and interactive, while Southwest ...

Despite a decrease in customer confidence, airlines have seen an improvement in customer satisfaction, with JetBlue Airways taking the top spot in first/business class, Delta Air Lines in premium ...

JetBlue set out to make the economy class experience better. It eventually introduced a premium cabin, but economy is still the airline’s core product. Every seat has more legroom than ...

Premium upgrades aren't in most people's budgets, but there are key ways to maximize comfort with your economy cabin seat ...

Despite IndiGo's poor global ranking, a San Francisco entrepreneur, Sphinx, had a surprisingly positive experience on a ...

Despite economic uncertainty, airline passenger satisfaction is up ... dynamics are changing and will likely affect passenger experience in the coming weeks and months. Airlines will likely ...

A traveler, facing a $2,500 loss due to a cancelled trip to Colombia caused by a medical emergency, successfully recovered ...

Southwest, JetBlue, and Delta went head-to-head in a new passenger survey ranking the best North American airlines across each cabin class—here are the results.

United Airlines is capitalizing on strong international demand and a shift to premium offerings. Click here to see why UAL ...