Agentic AI is shifting IT service management from conversation to action, enabling automation, faster resolution, and ...

AI canvases now touch more core operations, not just collaboration. The upsides are clear, but good governance is vital to ...

MTN Nigeria has been awarded two major international certifications, the ISO/IEC 20000 certification for IT Service ...

Salesforce’s approach moves development beyond writing static code to orchestrating dynamic, intelligent agents.

Automation Anywhere, the leading provider of Agentic Process Automation (APA) and agentic solutions, today released new data showing that its AI agents are materially changing the economics of ...

Universities are facing a digital challenge. Students expect seamless online experiences, but many institutions struggle with outdated IT. AI-powered IT service management is now crucial. It ...

Trace Systems Inc. (Trace) has been awarded a prime position on the General Services Administration's (GSA) Alliant 3 Governmentwide Acquisition Contract (GWAC). As one of only 43 phase one awardees, ...

ManageEngine’s USM Roadshow 2026 sees record attendanceReflecting growing demand for audit-ready ITSM.Issued by ITR TechnologyJohannesburg, 01 Apr 2026 ManageEngine’s USM Roadshow 2026 sees record ...

Harvest Licenses and Optimize Spend: Identify and recover underutilized licenses by comparing purchased entitlements against actual user login activity. Software Asset Management (SAM) tracks software ...

Kyndryl introduces Agentic Service Management, a framework designed to transition enterprises to autonomous AI-driven IT ...

A 30‑minute executive webinar explores how AI agents move enterprises beyond ticketing and traditional automation The ...