Elevance Health brings together the concepts of elevating whole health and advancing health beyond healthcare. It’s a health company dedicated to making real progress toward improving the health of ...

Interactions with healthcare providers are incredibly personal experiences and as a result, patients expect especially high levels of care from healthcare organizations. Unfortunately, as PWC reports, ...

Whether from regulatory changes or customer expectations, it seems that healthcare organizations face new pressures every day. To satisfy customers and remain competitive, your organization must be ...

Syllable, a customer service automation platform designed for healthcare organizations, has announced the close of a $28 million series B funding round headed by Oak HC/FT. The San Jose, ...

Healthcare organizations need to offer greater convenience, choice, and cost transparency, as consumers increasingly demand personalized and patient-centered care, according to the 2019 Healthcare ...

Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...

Healthcare providers looking to improve quality and generate labor savings have plenty of low-hanging fruit to pick off the digital spectrum to get started immediately. For example, in many contact ...

Customer service has an opportunity shine when it’s delivered at stressful moments, such as those that are often encountered in healthcare, where everything from lengthy bills to decisions related to ...

When it comes to purchasing and selling health plans, consumers and payers start the experience clock ticking at different times. For consumers, the experience begins the minute their insurer picks up ...