When patients are overcharged, a refund process that prioritizes speed, communication and transparency should be the goal.

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

A major data breach at health insurance giant Blue Shield of California appears to be a case of misconfiguring advertising ...

Microsoft Intune offers secure, cloud-based endpoint management that helps healthcare providers empower frontline staff and ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

Ryder then engineered a self-distribution model with a highly automated consolidated service center (CSC) in St. Louis, Missouri, for BJC HealthCare, which serves 14 facilities with more than ...

Bill Shields, an LPN with Maxim Healthcare Services, is presented with the National Caregiver of the Year award. Pictured with Shields is Maxim Healthcare Services' CEO, Jarrod DePriest ...

Patients of Optum-owned medical providers in the Hudson Valley are struggling with inaccurate medical bills, poor customer service and declining quality of care stemming from the national health ...

Service and store assistants’ always had that ‘the customer is always right’ attitude so I never felt the need to. That all changed around the time I turned 50. It was the start of my ...

Calling customer service is becoming an increasingly frustrating experience that includes automated messages asking customers to be patient. It's an experience that experts say will continue ...