Founder & CEO of CalmWave, Ophir Ronen is a 25-year Enterprise IT veteran, merging AI with healthcare to improve hospital ...

When patients are overcharged, a refund process that prioritizes speed, communication and transparency should be the goal.

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

A major data breach at health insurance giant Blue Shield of California appears to be a case of misconfiguring advertising ...

Microsoft Intune offers secure, cloud-based endpoint management that helps healthcare providers empower frontline staff and ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...