Identifying the difference between customer and patient experiences in healthcare and why they shouldn’t be confused is integral to organisations delivering their services to people. Healthcare ...

The Ministry of Health and Social Services (MOHSS) on Monday launched its Customer Service Charter, a document aimed at improving public service delivery and ensuring quality healthcare for all.

Patients of Optum-owned medical providers in the Hudson Valley are struggling with inaccurate medical bills, poor customer service and declining quality of care stemming from the national health ...