United Bank for Africa (UBA) Plc, has launched its annual Customer Service Week for 2025, adopting the global theme “Mission: Possible.” The initiative highlights UBA’s steadfast dedication to turning ...

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

Discord has revealed that one of its third-party customer service providers has been compromised in a recent data breach by an unnamed group, raising serious concerns about safety and security.

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...

An ANZ customer was left unable to pay for a coffee after she ignored a seemingly “suspicious” text message from the major bank. Aussies have been warned that if they dismiss these types of requests ...

A notorious predominantly English-speaking hacking group has launched a website to extort its victims, threatening to release about a billion records stolen from companies who store their customers’ ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Agentic AI is reshaping the dynamics of customer service by enabling autonomous agents that ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

Renault UK has become the latest car company to be hit by a cyber attack. The firm said some customer personal data had been accessed during a breach of one of its third-party data providers, but that ...

The customer of a Kroger store in Southgate was fatally stabbed Tuesday afternoon, Southgate police said. The customer, whose name wasn’t released, was identified as a 23-year-old resident of ...

Hackers claim theft of 1 billion records from Salesforce databases. Major firms like Google, Qantas, and TransUnion confirm breaches. FBI says attackers used vishing, not Salesforce vulnerabilities. A ...