Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

Jeremy Soileau boosts Bolton Auto Group’s customer satisfaction with transparency, mobile service, tech, and servant ...

Contact centre specialist, ResQ, is creating 50 jobs at its Seaham site, with plans for up to 150 more early next year after ...

The aviation industry’s most prestigious awards have been announced, revealing which airlines consistently deliver ...

Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

Dear Boundaries: Something general and meaningless can help divert small talk such as this. “Oh, not sure” or “enjoying it, I ...

Senior staff writer Faith Richardson argues that everyone should work a customer service job at some point in their life.

Melbourne will be the location for one of just seven warehouse facilities for Chinese brand GAC, as the company commits to customer service and aftersales care.

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

The agreement was formally signed between Innomotics Contracting LLC and Danfoss FZCO, marking a significant step forward in ...

With more smartphone users valuing fast, efficient, convenient, and personalized after-sales services, OPPO is introducing dedicated One-on-One Support for Find X9 series users in select countries and ...