Inbound phone support is an undervalued customer service tool. Here is how to turn phone support into a source of customer ...

SME leaders struggling with disconnected customer service systems can now test an AI-powered solution. Vodafone Business is ...

San Diego-based ChatSpark announces its Conversational AI platform featuring AI Agents, real-time AI Actions, and ...

With the launch of UCX with RingCentral, Spectrum Business customers gain access to robust customer engagement and AI capabilities that transform customer and employee interactions into actionable ...

As AI systems increasingly speak to customers, employees, and patients, how confident they sound is no longer a cosmetic choice but a behavioral risk. Research shows that vocal confidence shapes trust ...

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

The Salesforce-focused platform expands with RocketVideo and a new acquisition as enterprises seek deeper insight from customer calls.

Zendesk is acquiring Forethought to bolster its agentic AI chops with specialised and self-learning AI agents capable of managing complex customer service workflows.

GILBERT, AZ, UNITED STATES, March 13, 2026 /EINPresswire.com/ -- After more than two decades in the plumbing industry, ...

Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across ...

Recent court rulings on tiered water rates are creating confusion and uncertainty at water agencies across California — ...

Milestones include innovation in Voice channel, global expansion into Europe and APAC, and large enterprise account wins ...