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A Customer Told Them They Had To Be Nicer To Their Workers, But They Had No Idea What She Was Talking About

The post A Customer Told Them They Had To Be Nicer To Their Workers, But They Had No Idea What She Was Talking About first on TwistedSifter. Well, this is a strange one … ...

Your Competitors Are Already Using These 4 Customer Service Strategies — Are You?

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...
Morningstar

Alibaba: AI and Customer Management Revenue Growth Drive 17% Valuation Increase

Alibaba BABA expects a higher cloud growth rate over the next few quarters. The penetration rate of Quanzhantui, or QZT, a marketing tool that boosts customer management revenue, or CMR, continued to ...
wargamer.com

Six million Pokémon card collectors join a digital queue for… nothing

Millions of Pokémon TCG fans were caught in a digital queue on the official Pokémon Center website, hoping to snag the delayed Phantasmal Flames set as soon as pre-orders opened - only to discover ...
IEEE

QUIC Adaptive Video Streaming Performance with 5G RAN Queue Management

Abstract: This paper presents a comprehensive analysis of the impact of queuing management in the Radio Link Control (RLC) buffer of the Next-Generation Node B (gNB) under fluctuating channel ...
Bleeping Computer

Cloudflare hit by data breach in Salesloft Drift supply chain attack

Cloudflare is the latest company impacted in a recent string of Salesloft Drift breaches, part of a supply-chain attack disclosed last week. The internet giant revealed on Tuesday that the attackers ...