For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

UPPER MICHIGAN, Mich. (WLUC) - Upper Peninsula Power Company is reminding its customers, and the public, that winter weather ...

TMC Labs CUSTOMER Innovation Awards recognize contact center, CX, and CRM solutions that demonstrate exceptional innovation, ...

Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at ...

3. Timeliness and currency: Outdated information undermines AI performance. In fast-changing fields, models that rely on ...

The appointment of Amit Mathradas highlights Five9’s belief that the future of CX leadership lies in AI execution, not ...

The post Call Center Employee Can’t Find A Customer’s Account, But He Had The Perfect Comeback For The Patronizing Bully ...

The Customer Service Department inside Flint City Hall is closing to the public on Wednesday, Dec. 17, to allow employees to complete internal updates and service coordination.

Businesses can now oversee and guide every customer interaction in real time, creating a new role in the customer experience center: the AI Supervisor.

Lower abandonment rates, shorter wait times and increased appointment scheduling are just three areas where artificial ...

SAN FRANCISCO - A Muslim man who worked in a San Francisco city customer service call center should get his job back, because ...

A METRO bus driver was detained after allegedly stabbing a customer during a physical altercation in the Greenspoint area on ...