Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

The post Call Center Employee Gets Great Feedback For Sounding Natural, But Then A New Supervisor Tells Her To “Stick To The ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Every year, tens of millions of Americans collectively lose billions of dollars to scam callers. Where does the other end of the line lead? Photo illustration of a call center near Delhi, taken from a ...

The Biden administration is moving to lessen the importance of a controversial metric used to calculate valuable Medicare Advantage star ratings that’s been at the center of recent lawsuits.

An artist’s rendering depicts the open office concept for T-Mobile’s new customer call center, expected to open in the second quarter of 2022 in Kingsburg, California. CONTRIBUTED T-Mobile It’s been ...

Verizon Wireless announced today that it will be closing its call center in Southfield by the end of June, and the move will affect 750 employees in Michigan. Verizon Wireless spokesperson Michelle ...