When that delivery on your doorstep turns out to be a dud, sending that merchandise packing can be a real pain.

Companies face a multifaceted balancing act of controlling costs, stopping fraud and maintaining engagement and flexibility ...

This year, returns are expected to amount to 17% of all merchandise sales ... customers got increasingly comfortable with their buying and returning habits and more shoppers began ordering ...

The Pokemon anime has been around for a long time. As such, it's worth considering which seasons are the best of the bunch.

A lot of people have been making returns and exchanges after Christmas. Here's how to do some from 14 popular stores and ...

Participants became less willing to buy anything from the fictional retailer ... now charge their customers fees when they return merchandise. However, research shows that customers value ...