Nikki Martin is a six-year veteran 911 dispatcher for the Lane County Sheriff's Office who works holidays. Dispatchers handle ...

A DISTURBING 911 call has captured the moment dispatchers begged for more help after discovering the bodies of director Rob ...

While slipping my “smart” watch off my wrist early one evening, that smartypants contraption dialed 911. By the time I ...

Briana Fair, a mental health clinician with the San Mateo Police Department, received a dozen voicemails from the same ...

Communications Supervisor Andrea Delross-McPherson and Officer Erwin Ramirez retired recently from the Vacaville Police ...

PANICKED 911 dispatch calls from the UPS plane crash in Kentucky last month reveal the horror scenes from the ground as 14 people died. Over a thousand horrified onlookers called the emergency ...

Tennessee state troopers describe details of how they managed to pull back a woman who threatened to jump off an East ...

A Camp Mystic staffer pleading with a 911 operator to send help immediately. Five months after catastrophic flooding killed more than 100 people in a single hard-hit county in the Texas Hill Country, ...

New radio dispatch audio obtained by CBS 17 details the tense moments after a Durham County man allegedly murdered his ...

San Mateo adopted a new approach to mental health 911 calls by pairing police with mental health clinicians. Researchers found that it reduced the number of future mental health emergency calls and ...

The calls give a look into a chaotic week in Charlotte, when federal agents arrested several hundred people, and when ...

Leaders from the city and county reached a significant agreement that will shape the future of emergency call services in ...