In examining the customer experience of over 500 B2B brands, we identified the six pillars behind B2B customer experience excellence, and then we tested the performance of those pillars in a recent ...

Gain an understanding of the Operational Excellence approach to process improvement, including the ability to apply the fundamentals of Lean, Six Sigma and the DMAIC (Define, Measure, Analyze, Improve ...

It is predicated on the principles of lean management and Six Sigma ... Implementing Operational Excellence Four Pillars of Operational Excellence Four Stages of Operational Excellence Operational ...