The AWS Generative AI Competency is awarded to AWS partners that have demonstrated technical proficiency and documented customer outcomes in leveraging AWS generative AI services such as Amazon ...

CallRail, a lead engagement platform provider, has expanded its integration with HubSpot to include insights from CallRail's new AI assistant, Voice Assist. With the expanded integration, key customer ...

By integrating Spotify Ads Manager, advertisers will gain new ways to reach audiences through audio, display, and video supported by Smartly's AI-powered creative, automation, and measurement.

Press Ganey Forsta's Insurance HX gives insurance companies real-time listening, automated workflows, and tailored dashboards.

Zoho builds out its Bigin by Zoho CRM, Zoho Commerce, Zoho Solo, Zoho Contracts, Zoho Start, and Zoho Notebook.

"The Topol spinout is just the beginning," said Jakub Stupka, co-founder of Ecomail and Topol.io, in a statement. "As we continue to develop the Ecomail platform, we'll be spinning out more ...

MessageGears' new functionality allow marketers to configure multiple external destinations within a single MessageGears campaign and syndicate audiences across third-party vendors and internal ...

Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.

Wayvia's new MCP-powered capabilities help companies connect shopper journeys, activate commerce intelligence, and compete.

Chargebee, a billing and monetization platform provider, has acquired Inai, a payments intelligence and analytics company, for an undisclosed amount. The Inai platform offers a range of intelligent ...

Syndigo, a provider of product experience management (PXM) solutions, has acquired 1WorldSync, a product content orchestration solutions provider, for an undisclosed amount.

Leaders say AI must fix contact center complexity. See what the top performers are doing differently.When it comes to AI in the contact center, most organizations aren't starting from scratch; some ...