Also, Otter.ai adds new languages to AI Meeting Assistant, GoTo launches new integrations, and Grammarly announces new ROI and communications measurement tools.

Microsoft has become so dominant in enterprise communications that it’s hard not to compare it to the Bell System. But global monopolies in telecom have vastly different implications.

At WebexOne 2024, Cisco unveiled the Webex AI Agent, AI Agent Studio and other AI features for both the Webex AI Assistant and Contact Center ...

This “data will differentiate” statement is critical for enterprises exploring the use of AI either through current deployments with or potential future implementations for their employees and/or ...

While different cohorts claim to have different levels of trust in AI, when it comes to specific use cases, there were ...

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of ...

Leveraging real-time and historical customer data, AI can create personalized interactions that demonstrate an understanding of individual preferences, fostering that trust.

Too many enterprises spend too much time providing guest wireless connectivity when 5G is available just about everywhere.

Industry-Specific AI Solutions for Education, Healthcare, and Frontline Workers Can Zoom’s Industry-Specific AI Solutions ...

Consumers dislike bots, businesses like them. Regardless, good CX means using them properly and educating customers on why they should use them.