Opinions expressed by Entrepreneur contributors are their own. Annual workforce planning can’t keep pace with AI and economic shifts. Continuous planning connects real-time people data with evolving ...

There's been much talk recently of AI agents being treated as a form of 'digital labor' that supplements — or even partially replaces — the human workforce. But does this mean, by extension, that HR ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Heidi Farris is the CEO of ActivTrak, focused on helping organizations use data to understand and optimize the way teams work. In boardrooms across industries, discussions around EBITDA and ...