John M. Shields, an assistant attorney general in the Suffolk Regional Office, writes: Enabling emergency personnel to conduct their vital responsibilities inevitably increases the risk of harm to ...

Hialeah is facing a crisis at its 911 emergency call center. Five years ago, 26 employees left, including 16 teleoperators, and the center hasn’t recovered. The vacancies represent 15% of the labor ...

NASHVILLE, Tenn. (AP) — When a 911 call came in saying a woman in Nashville was experiencing sudden labor, emergency operator Kaitlyn Kramer says her training kicked in as she successfully coached the ...

TYLER, Texas (KLTV) - If the lights go out and cell service goes down during severe weather or any emergency, staying connected to friends, family, or first responders is important. When other devices ...

People in crisis are reaching 911 operators with more ease a year after an investigation by The Atlanta Journal-Constitution found significant delays for thousands of emergency calls across metro ...