A woman wrote to Carnival Ambassador John Heald to complain about being guilted into tipping the crew members.

Carnival Cruise Line is asking guests not to try to reach out to individual maître d's for dining arrangements, but why not?

Carnival Brand Ambassador John Heald fielded multiple questions on the cruise line's adults-only comedy shows on his Facebook ...

Carnival Cruise Line has been considered one of the more generous cruise lines when it comes to its casinos. Gamblers ...

Extremely disappointed in the way this was handled,” a Carnival Cruise Line passenger said of the new policy, which requires ...

Dining with strangers at the same table might seem odd or even awkward, but for cruise passengers who enjoy a traditional ...

Under the current policy, anyone 21 or older in the same cabin also must buy the package if one other person does.

Carnival Brand Ambassador John Heald seems like a man anyone would love to have a cup of coffee or share a cigar (his vice of ...

It seems like a new item is being added to any given cruise line’s “banned list” every other day. While recent items have included multi-plug ...

Many people seem confused about the rules, however, and that led Carnival Brand Ambassador John Heald to respond to an angry passenger. "If we are Platinum you said we can go straight to our room.

There have been a lot of questions about new rules (and old ones coming back) that brand ambassador John Heald addressed. When the cruise industry returned from its roughly 15-month shutdown in ...