VOLUSIA COUNTY, Fla. – Inside Volusia County’s 911 communications center, a new voice is answering the phones and it’s not human. “Ava,” short for Automated Virtual Agent, is an artificial ...

FOR HIRE PLOT. WELL, YOU CAN NOW VIDEO CHAT WITH METRO SAFE DURING AN EMERGENCY. THE SERVICE IS CALLED RAPID SOS VIDEO TO 911 SYSTEM. ADDIE MEINERS SPOKE WITH EMERGENCY OFFICIALS ABOUT HOW THIS NEW ...

It’s rare that a documentary—much less one with shaky, sometimes sideways video footage—becomes the number 1 streaming hit in the nation, but Netflix’s The Perfect Neighbor makes for especially ...

EDITOR’S NOTE: This story contains audio clips and descriptions of 911 calls that may be distressing. Listener discretion is advised. Heartbreaking pleas for help poured into the Kerrville, Texas, ...