Any PC gamer out there will be able to tell you that there are three truths in life: we're all going to die, we all need to pay taxes, and we all know how awful Steam's customer support is. Steam's ...

With regular sales on its entire library of games and huge widespread platform for communities and gamers, Steam is seen as the leading ecosystem for PC gaming. But the trade-off lies in Steam's ...

In a latest interview with video games news website Kotaku, Valve business development authority Erik Johnson talked about the terrible customer service of Steam and what Valve is doing to improve it.

At the start of 2015, Valve told me Steam’s crappy customer service would be a big focus for them this year. It’s still terrible. Here’s what happened. During a recent interview with Valve business ...

It may be an immensely popular platform, but Steam's terrible customer service is the stuff of legend. It's something Valve has acknowledged in the past, and says it is constantly looking at ways to ...

We may earn a commission from links on this page. For years, Valve has faced heavy criticism over lackluster customer service efforts. On the upside, they’ve confessed that they need to improve, and ...

Valve co-founder Gabe Newell just sent a message to users of the company’s Steam video-game platform disclosing that online intruders gained access to a Steam database containing customer data, ...

Steam is back online and Valve explains that the service suffered an internal caching error that revealed some confidential data, but wasn't actually hacked. Although ...