Too often, when we investigate safety incidents, we focus on the immediate cause and not the “root cause.” They aren’t the same thing. The U.S. Occupational Safety and Health Administration defines a ...

A safety incident report usually identifies the precipitating event. It doesn’t identify the small failures that led to it. In many cases, those failures aren’t just three deep but far deeper. One way ...

The 2023 ECCP re-emphasized the need for both performing a root cause analysis but equally importantly using it to remediate your compliance program. It stated, “a hallmark of a compliance program ...

When there’s a major systems outage or performance issue, IT teams come to the rescue to restore services as quickly as possible. Some IT organizations follow IT service management (ITSM) incident ...

Editor’s note: This article is the second in a series to help practitioners learn about the AICPA’s new quality management standards and prepare to implement them. The interrelated final standards on ...

Nothing is more frustrating for a fleet than bringing a truck back to a shop for a recurring problem. Given the cost of downtime, fleets expect repairs to be made correctly the first time. Yet, there ...