What if coding wasn’t just about writing lines of code but orchestrating a symphony of tasks executed seamlessly in the background? Enter the era of remote agents, a new development in AI-assisted ...

SCOTTSDALE, AZ – December, 2025 – Liveops, a leader in flexible customer experience outsourcing solutions, has unveiled a nationwide initiative aimed at recruiting thousands of remote customer support ...

Forbes contributors publish independent expert analyses and insights. I write about innovation, the future of work and remote work. Capable of automating tasks and taking actions autonomously, AI ...

As I discussed in my previous post, “A New Talent Acquisition Strategy: Virtual Interviewing,” knowing how to recruit the right contact center agent for remote work is a critical starting point for ...

Many American organizations needed to quickly shift to remote work in March 2020, when the COVID-19 pandemic began seriously impacting the United States. For call centers, this meant agents staying in ...