The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

Effective pre-implementation planning is critical for successful adoption of intelligent process automation (IPA). The comprehensive IPA pre-implementation framework outlined in this document provides ...

In the ever-evolving landscape of modern business, the pressure to innovate is relentless. Organizations are constantly pushed to develop state-of-the-art products, services, and business models that ...

Managing change and overcoming employee resistance and fear requires a proactive approach. As the ancient Greek philosopher, Heraclitus, wrote back in 500 BC, “The only thing constant is change.” This ...

In my years of process improvement work, I've identified some problems that hinder the achievement of excellence. These are likely not unique to my experience and I want to share them with you, along ...

Process improvement involves the business practice of identifying, analyzing and improving existing business processes to optimize performance, meet best practice standards or simply improve quality ...

Why does process improvement fail? Your email has been sent It's clear, both anecdotally and objectively, that process improvement efforts have failed far more often than they have succeeded. This ...