Pharma digital success is still largely defined by top level engagement metrics such as page visits, time on page, and ...

More and more companies, government agencies, educational institutions and philanthropic organizations are today in the grip of a new phenomenon. I’ve termed it “metric fixation.” The key components ...

When you put time and effort into defining the right metrics and planning your measurement strategy, VoC can have a positive impact on your bottom line. The old adage “measure twice, cut once” has ...

An organization's IT team is responsible for the speed and performance of its online experience. Most teams monitor performance with page weight calculations, or page load time, but there's a lot more ...

In a recent Thought Leadership post, Panos Lykidis, MBA, a vice president at The Camden Group, shared 10 rules for hospital and health system leaders to follow when developing physician performance ...

A Once-Popular Performance Metric May Be Returning – and It Has Implications for Executive Pay EVA (Economic Value Added) may be making a comeback as a performance measure for companies, and this ...

Through literature review and collaborative design, we propose the Focus, Activity, Statistic, Scale type, and Reference (FASStR) framework to provide a systematic approach to health care operation ...