The FINANCIAL — An organization’s processes, assets, and even products have become a living ecosystem of communication, cognition, and collaboration due to the increasing connectedness of everything.

As AI accelerates, leaders must fundamentally reimagine their digital operating model, harnessing AI as a catalyst to ...

Tech leaders: Create an IT operating model that can adapt to disruption and still deliver value Your email has been sent The quest for customer obsession is arduous — littered with obstacles that ...

Design a talent strategy to enable I&T operating model transformation Your email has been sent An information and technology operating model represents how an enterprise orchestrates its I&T ...

Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results in a fast-moving technology landscape.

AI isn’t just another tool layer to plug into existing structures. It fundamentally changes how work should flow. As an advisor to Fortune 500 companies, here’s a pattern I’ve observed repeatedly ...

FRAMINGHAM, Mass.--(BUSINESS WIRE)--By 2018, one third of the top twenty market share leaders in most industries will be significantly disrupted by new competitors (and "reinvented" incumbents) that ...

Ready for Industry 4.0? Evaluate people, processes, and then technology. Academic research expresses readiness as the state of being psychologically and behaviorally prepared. By extension, smart ...

Digital transformation is the process, the investment and the commitment organizations need to undertake to remain competitive, relevant and viable. 2019 saw the solidification of certain trends, some ...

I believe the modern-day digital disruptor has a specific vision and mission: • Vision: Significantly advance their organization's data and digital capabilities to drive firm growth, client loyalty ...

Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results in a fast-moving technology landscape.