The FINANCIAL — An organization’s processes, assets, and even products have become a living ecosystem of communication, cognition, and collaboration due to the increasing connectedness of everything.

If 2024 was generative AI hype, 2025 was agentic AI confusion. Over 40% of organizations already use agentic AI, with the ...

Design a talent strategy to enable I&T operating model transformation Your email has been sent An information and technology operating model represents how an enterprise orchestrates its I&T ...

Tech leaders: Create an IT operating model that can adapt to disruption and still deliver value Your email has been sent The quest for customer obsession is arduous — littered with obstacles that ...

Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results in a fast-moving technology landscape.

FRAMINGHAM, Mass.--(BUSINESS WIRE)--Business leaders today need to transform and lead digitally powered organizations that are not only adaptive to change, but able to predict and drive it.

Digital transformation is the process, the investment and the commitment organizations need to undertake to remain competitive, relevant and viable. 2019 saw the solidification of certain trends, some ...

Ready for Industry 4.0? Evaluate people, processes, and then technology. Academic research expresses readiness as the state of being psychologically and behaviorally prepared. By extension, smart ...

Explore the AI Maturity Model for Cybersecurity—a practical framework to measure AI adoption, reduce risk, and improve ...

I believe the modern-day digital disruptor has a specific vision and mission: • Vision: Significantly advance their organization's data and digital capabilities to drive firm growth, client loyalty ...

Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results in a fast-moving technology landscape.