Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering ...

The customer was left with no phone for three weeks, it also emerged. It comes months after O2 axed its pay-as-you-go data SIMs for existing customers.

As spotted by ISPreview and members of its forums, some customers of O2 (which is owned by Virgin Media O2) are beginning to ...

An O2 customer who'd spent some fairly infuriating time chatting to an operator from the phone network has spoken out about how pissed off she was to discover that said customer service operator ...

Mobile operator O2 claims Nokia’s AI-driven Service Operation Center platform will help it anticipate its customers’ problems before they know they have problems.

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

Mobile phone provider O2, in conjunction with Virgin Media broadband, is launching a new customer loyalty initiative called “Blue Mondays.” Designed to provide customers with a range of exclusive ...

When I called O2 customer support I was told the number associated with the Sim was 'not an O2 number', even though I had proof it was purchased in an O2 store.