Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering ...

The customer was left with no phone for three weeks, it also emerged. It comes months after O2 axed its pay-as-you-go data SIMs for existing customers.

As spotted by ISPreview and members of its forums, some customers of O2 (which is owned by Virgin Media O2) are beginning to ...

The change comes as O2 announced it has combined its consumer sales and customer service directorate under one division, bringing its total directorates from eight to seven. The company is looking for ...

An O2 customer who'd spent some fairly infuriating time chatting to an operator from the phone network has spoken out about how pissed off she was to discover that said customer service operator ...

Aside from getting access to nationwide mobile coverage, many people opt for an O2 SIM over services from mobile operator ...

If you're an O2 customer with a smart phone or tablet, you'll be automatically signed up. Non-O2 customers will need to sign up themselves before they can use the service.

IF you're an O2 customer who is affected by an internet, call or mobile outage, we explain how to check your service status. O2 users say they have been experiencing problems with the service on ...

This case study describes how O2, the mobile network, used online video content to improve customer service, reducing churn and driving incremental value in the UK.

An O2 customer has been left baffled after having their account "shut" having seen a phone order wrongly deemend to be FRAUD. O2 has come under fire from a customer who wrote into the Guardian ...