Chasing a higher NPS can distract brands from core improvements that would improve loyalty and satisfaction. A single score ...

The Net Promoter Score (NPS)—the biggest example of management snake oil ever created—has finally run its course. Bain has come up with a new metric—Earned Growth Rate—which measures ...

Looking at the foundational principles of the Net Promoter Score (NPS), one of the most common customer experience metrics.

Have you even wondered if you have a good Net Promoter Score? What if I were to tell you that your goal shouldn't be to achieve a perfect score of 100?

Since its introduction in Harvard Business Review, 16 years ago, the Net Promoter Score, or NPS, has become a foundational business metric. Based on a single question—On a scale of 0 to 10, how ...

Inconsistencies in how the Net Promoter Score is measured renders it incomparable across companies. That doesn't stop the braggarts. Who do they think they're fooling?

This is the One (and Only) Way to Improve Your Net Promoter Score According to NPS Geeks NPS, as a numerical metric, is essentially meaningless on its own. That said, as a basis for measuring your ...

The Net Promoter Score was developed by global consultancy Bain & Company to give companies a way to measure customer satisfaction and determine how likely they are to recommend the brand to ...